Environmental Management Systems

Quality Management Systems

 

Audits & Assessments

ISO 14001

It is a mandatory requirement of both ISO9001 : 2008 & ISO14001 : 2004 standards to plan and undertake a programme of internal audits for both the quality and the environmental management systems that addresses all the elements of the international standards.

 

 

 


Aragon Consulting Services Limited can provide:-

  • Experienced and trained resources to undertake an audit programme
  • The required documentation (audit reports and non compliance reports)
  • The audit training of internal staff
  • An independent review / oversee and sign off of all internal audits and non-conformances to ensure compliance to the relevant international standard
Aragon can provide the resource to undertake Hotel Assessments in line with the required approval requirements.

The scope of hotel assessments covers the lifecycle of activity from the booking system to departure plus all procedures in between. The aim of such assessments is to improve hotel standards / training / increase guest retention rates and improve customer satisfaction.

The report you receive will include a clear list of actions and recommendations will be defined. We will work closely with the hotel management not only to design the audit plan but also to implement corrective and preventive actions.

 


Advantages of Audit & Assessment:-
  • Demonstrates you are in control of your processes
  • Illustrates the business is on the right path
  • Ensures deployment of process conforms to documented requirements
  • Increases customer satisfaction
  • Increases staff morale having  clear operational standards


Corrective and Preventive Action Auditing a Quality Management System
Internal Auditing Quality/Environment Management System Model
Customer Focus on Quality Presentation Register of Regulations for Waste Management
The 'Five Whys' Analysis Competency Matrix